Frequently Asked Questions (FAQs)

Quick answers to the most frequently asked questions

Test Taker Information

Technical Requirements

FAQ

Lockdown Browser Troubleshooting

What browser should I use to click the "begin lockdown" button?

Preferably Chrome, but Edge or Firefox are worth a try if Chrome doesn't work.

I am getting an error about Screencastify.

You are not allowed to use extensions that have screen-recording capabilities.

As such, you'd need to remove Screencastify or other screen-recording software. For this particular software, follow the official guide on how to remove it.

If the error persists after removal you might have to remove certain files manually. Refer to this article by the university of Maine for more information. 

Lockdown browser wants to make changes to my computer. Would I have to allow it?

Yes. In order for the Lockdown browser to ensure that you, as the test-taker, are not cheating, it would need to make temporary changes to your computer, such as:

Can I use multiple monitors?

Yes, but only 1 will be usable.

I'm done with the test, but I can't exit with multiple monitors.

Disconnect extra or external monitors so that you'd only have 1 left. You should then be able to see the X.

The Lockdown browser is marked as malicious.

Make sure your Antivirus is not blocking it. If it is, you'd need to whitelist the lockdown browser. If the issue doesn't go away, you might need to disable it.

Device

Can I use my phone as a camera with a 3rd party app?

No. It has to be either an external webcam or one that is integrated into your laptop.

Can I take the test on an iPhone, iPad, Chromebook, Android, Linux, etc?

No. The test can only be taken on a device with Windows 10/11 or macOS 10.13 to 14.0+. These may change in the future.

Additional Resources

Rosalyn guide

Downloading Rosalyn 




Access your iTEP test by navigating to: https://www.iteptest.com/test
 Click on “Begin Exam” and go through the Technical Checklist. Click “Yes” when the screen asks if the test has a speaking section. Click “Yes” when the screen asks if the test requires a camera.

You will now come to the Login screen. Please enter your Test ID and password provided in the Virtual Proctoring Exam email. Click the “Next” button to proceed. 

Registration



You will now come to the Registration screen. Please enter your registration information and click the “Next” button to proceed.


Input information into all the required fields (marked with an asterisk). 


Upload your Government-issued identification by uploading an image from your computer or using the web camera.


Once finished, agree to the terms by typing “I agree” and checking the box. 


Select next to begin downloading the Rosalyn proctoring browser. 


Downloading Rosalyn MAC


A new tab will open to download the Rosalyn browser. Click on the download App Button


Once the application is downloaded, find the file in your download folder or locate the file in the downloads section

 

Once Rosalyn is installed, go back to the previous window and click “Open Quiz”

 

A new pop-up window will appear asking permission to open the application. Select “Open Rosalyn”

 

Another pop-up window will appear confirming your choice. Select “Open”

 

Downloading Rosalyn Windows

A new tab will open to download the Rosalyn browser. Click on the download App Button

Once the application is downloaded, find the file in your download folder or locate the file in the downloads section


Once Rosalyn is installed, go back to the previous window and click “Open Quiz”


A new pop-up window will appear asking permission to open the application. Select “Open Rosalyn” 


Another pop-up window will appear confirming your choice. Select “Allow”


Go back to the Rosalyn Application window and select “Let’s go”




Pre-Flight



The Rosalyn browser application will open. Select “Let’s Go” to start preparing. 


Select “Get started” to begin testing your connection, and camera, and closing windows and apps. 


Towards the bottom of the screen, there will be a “Next” button to continue to the next section. Once you are ready to move on select the “Next” button.


The pre-flight steps begin with

  1. Testing your camera

    1. Once you can see yourself on camera, select the “Record Clip” button to record a short 5 second video and audio clip of yourself to test your equipment

    2. Once it has been recorded select “Next” at the bottom of the screen

  2. Testing your connection

    1. Rosalyn will test your connection

    2. If your connection is stable, the pointer will appear pointing to the blue check mark saying “your connection is great” on the right-hand side

      1. If your connection is unstable the pointer will point to the orange circle in the middle

      2. If your connection is not sufficient, the pointer will point to the red x on the left hand side

    3. Select “Next” to continue to the next section

  3. Disconnect any extra displays

    1. Select “Next” to continue to the next section

  4. Close any windows or applications

    1. Click on the “Force Close” button

    2. From the new pop-up window select the “Confirm” button

    3. Select “Next” to continue to the next section

  5. Biometrics confirmation

    1. Select the biometrics confirmation

    2. Select “Next” to continue to the next section


Verifying Identity


Take a photo of yourself using the camera by selecting the “Take photo” button


Take a photo of your Goverment issued ID


On the next page select “Continue”


On the next page select the “Start Exam” button in the little window


For further information, refer to Rosalyn Help Center