Frequently Asked Questions (FAQs)

Quick answers to the most frequently asked questions

Lockdown Browser Guide

Technical Requirements

FAQ

Lockdown Browser Troubleshooting

What browser should I use to click the "begin lockdown" button?

Preferably Chrome, but Edge or Firefox are worth a try if Chrome doesn't work.

I am getting an error about Screencastify.

You are not allowed to use extensions that have screen-recording capabilities.

As such, you'd need to remove Screencastify or other screen-recording software. For this particular software, follow the official guide on how to remove it.

If the error persists after removal you might have to remove certain files manually. Refer to this article by the university of Maine for more information. 

Lockdown browser wants to make changes to my computer. Would I have to allow it?

Yes. In order for the Lockdown browser to ensure that you, as the test-taker, are not cheating, it would need to make temporary changes to your computer, such as:

Can I use multiple monitors?

Yes, but only 1 will be usable.

I'm done with the test, but I can't exit with multiple monitors.

Disconnect extra or external monitors so that you'd only have 1 left. You should then be able to see the X.

The Lockdown browser is marked as malicious.

Make sure your Antivirus is not blocking it. If it is, you'd need to whitelist the lockdown browser. If the issue doesn't go away, you might need to disable it.

Device

Can I use my phone as a camera with a 3rd party app?

No. It has to be either an external webcam or one that is integrated into your laptop.

Can I take the test on an iPhone, iPad, Chromebook, Android, Linux, etc?

No. The test can only be taken on a device with Windows 10/11 or macOS 10.13 to 14.0+. These may change in the future.

Additional Resources

Rosalyn Guide

iTEP Installation and Setup Guide 

Thank you for your interest in taking one of our iTEP Tests!  This information page will help you prepare for a successful text experience.

BEFORE YOU START THE EXAM

→ Check your Equipment and Internet Speed


INTERNET SPEED

HARDWARE

  • Download speeds – 750 kbps minimum

  • Upload speeds – 250 kbps minimum

  • Test your internet speed and media access here.

  • The iTEP exam can only be taken on a Desktop or Laptop computer.*

  • Operating System:  Windows 10/11 or macOS 10.13 to 14.0+

  • Memory: At least 2GB.

  • Screen: Resolution of 800 x 600 or greater.

  • Peripherals: Working mouse, keyboard, and webcam

*Chromebooks, tablets, and smartphones are not supported at this time.

→ Watch this Video for Successful At-Home Testing


STARTING THE EXAM


CANDIDATES MUST COMPLETE THE TEST IN ONE SITTING

STEP 1: iTEP Technical Checklist

Click “Yes” when the screen asks: 

“Does the test have a speaking section?” YES

“Does the test require a camera?” YES


After seeing 5 Green Checkmarks, click NEXT to continue to the next step.

STEP 2: Enter Access Credentials

You will now come to the Login screen. Please enter your Test ID and Password.  Click the “Next” button to proceed.


STEP 3: Complete the Registration Form

You will now come to the Registration screen. Please enter your registration information and click the “Next” button to proceed.


Input information into all the required fields (marked with an asterisk). 

Add your Government-issued identification by uploading an image from your computer or using the web camera. 


Once finished, agree to the terms by typing “I agree” and checking the box. Click Next.


STEP 4: Download the Rosalyn Proctoring Browser and Click “Open Quiz”      

Downloading Rosalyn MAC



Downloading Rosalyn Windows

During this section, you will test your internet connection again, verify there are no unauthorized programs running in the background, and confirm your identity for the exam session.



Note: You will need your official ID again!



You are now ready to begin your iTEP exam!

Troubleshooting and Further Information

Refer to the Rosalyn wiki